These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Cultural Disruptor, LLC ("Company," "we," "us," or "our"), governing your use of culturaldisruptor.com (the "Site") and all programs, services, and content offered through it, including Propel Briefing, Propel Core, Propel Prime, and Propel IQ™ (collectively, the "Services").

1. Acceptance of Terms

By accessing our Site, submitting a form, booking a call, purchasing a Service, or otherwise engaging with us, you confirm that you have read, understood, and agree to these Terms. You also confirm you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

If you are entering into these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Services Overview

Cultural Disruptor offers the following programs and services under the Propel.OS system:

2.1 Propel Briefing

A fixed-scope motivational diagnostic engagement designed to map your leadership team's Motivational Languages, surface alignment gaps, and deliver a written clarity report. The Propel Briefing is a one-time engagement and does not include ongoing coaching, advisory, or implementation support beyond the defined deliverables.

2.2 Propel Core

A 90-day organizational alignment engagement that installs the 6 Conditions of a Healthy Culture across your organization. Includes live alignment calls, Propel IQ™ Vault access, Pulse Checks, and Cultural Champion Training as outlined in your engagement agreement.

2.3 Propel Prime

An annual engagement for organizations at scale, providing ongoing alignment support, 24 live calls annually, Pulse Checks, Propel IQ™ Vault access, and Cultural Champion Training as outlined in your engagement agreement.

2.4 Propel IQ™

The intelligence layer included with all Propel engagements, consisting of the IQ Vault (video library), Pulse Check tools, and Cultural Champion Training. Access to Propel IQ™ is tied to your active program engagement and expires upon program completion or termination unless otherwise agreed in writing.

Specific deliverables, timelines, and scope for each engagement are defined in the applicable order form, proposal, or engagement agreement provided to you at the time of purchase ("Engagement Agreement"). In the event of any conflict between these Terms and an Engagement Agreement, the Engagement Agreement controls.

3. Payment Terms

3.1 Fees

All fees for Services are as stated at the time of purchase or in your Engagement Agreement. Fees are quoted and charged in U.S. dollars. We reserve the right to change pricing at any time, but price changes will not affect existing confirmed purchases.

3.2 Payment Processing

All payments are processed securely through Stripe, Inc. By making a purchase, you agree to Stripe's Terms of Service and Privacy Policy (available at stripe.com). We do not store your payment card information. You authorize us to charge the payment method you provide for all fees due.

3.3 Payment Plans

Where a payment plan is offered and accepted, you authorize us to charge each installment on the scheduled dates using your payment method on file. Failure to make a scheduled payment may result in suspension or termination of your access to Services pending resolution.

3.4 Late Payments

Payments not received within 7 days of the due date may result in suspension of Service access. We reserve the right to charge a late fee of 1.5% per month on outstanding balances, or the maximum permitted by law, whichever is less.

3.5 Taxes

You are responsible for all applicable taxes, duties, and similar charges in your jurisdiction. We will charge applicable sales tax where required by law.

4. Refund Policy

4.1 Propel Briefing

Due to the diagnostic and preparation work that begins immediately upon purchase, the Propel Briefing is non-refundable once work has commenced. If you cancel before any work has begun (prior to scheduling your first session), we will issue a full refund within 5 business days.

4.2 Propel Core and Propel Prime

For multi-month engagements, you may request a refund of any unearned prepaid fees within 14 days of the start date if you are not satisfied, subject to a deduction for work completed and materials delivered. After 14 days, no refunds will be issued for completed or in-progress engagement periods. Monthly installment payments are non-refundable once the billing period has begun.

4.3 Non-Refundable Items

The following are non-refundable under all circumstances:

• Propel IQ™ Vault access once granted
• Any completed assessment or diagnostic session
• Any delivered written reports or materials
• Payment processing fees charged by Stripe

4.4 Refund Requests

To request a refund, contact us in writing at the email address in Section 15 within the applicable refund window. Refunds that are approved will be processed within 10 business days to your original payment method.

5. Cancellation and Rescheduling

5.1 Client Cancellations

You may cancel a scheduled session with at least 48 hours' advance notice at no charge. Cancellations made with less than 48 hours' notice or no-shows may be counted as a completed session at our discretion, with no make-up session provided.

5.2 Program Cancellation

You may cancel an ongoing engagement at any time by providing written notice. Cancellation does not entitle you to a refund of fees already paid for the current billing period. Access to Services and Propel IQ™ will be terminated upon cancellation effective at the end of the current paid period.

5.3 Company Cancellations

We reserve the right to cancel or reschedule sessions due to unforeseen circumstances. In such cases, we will make reasonable efforts to reschedule at a mutually convenient time. If we are unable to deliver a contracted session, we will provide a credit or makeup session.

6. Client Responsibilities

To receive maximum value from our Services and to allow us to fulfill our obligations, you agree to:

• Participate actively and in good faith in all scheduled sessions and program activities
• Provide accurate and complete information about your organization, team, and situation
• Ensure that team members who are part of the engagement are available and prepared for scheduled sessions
• Complete any assessments, questionnaires, or pre-work required by the program
• Designate a primary point of contact for communication with our team
• Implement recommendations and action items in good faith between sessions
• Maintain confidentiality of any proprietary frameworks, tools, or materials provided

You acknowledge that the results of our Services depend significantly on your participation, implementation, and the specific circumstances of your organization. We do not guarantee specific outcomes (see Section 10).

7. Intellectual Property

7.1 Our Intellectual Property

All content, frameworks, methodologies, tools, materials, assessments, reports, videos, and other resources provided through our Services — including but not limited to Propel.OS, WHY.OS, WHO.OS, WHAT.OS, the 9 Motivational Languages framework, the 6 Conditions of a Healthy Culture, Propel IQ™, and all associated branding — are the exclusive intellectual property of Cultural Disruptor, LLC and are protected by copyright, trademark, and other applicable laws.

7.2 License to You

Upon payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to use the materials and content provided through your engagement solely for your internal business purposes. This license does not include the right to:

• Reproduce, distribute, or publicly display our materials or frameworks
• Sublicense, sell, or transfer access to our materials to any third party
• Use our frameworks, methodologies, or brand to offer competing services
• Modify, adapt, or create derivative works of our materials without written consent
• Remove or alter any copyright, trademark, or proprietary notices

7.3 Your Content

You retain ownership of any information, data, or materials you provide to us in connection with our Services. You grant us a limited license to use that information solely to deliver our Services to you. We will not share your confidential business information with third parties except as required to deliver the Services or as described in our Privacy Policy.

7.4 Feedback

If you provide feedback, suggestions, or ideas about our Services, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without compensation or attribution to you.

8. Confidentiality

Each party agrees to keep confidential any non-public, proprietary, or sensitive information disclosed by the other party in connection with the Services ("Confidential Information"). Neither party will disclose Confidential Information to third parties without the other's written consent, except as required by law or as necessary to deliver the Services.

Our frameworks, methodologies, pricing, and internal processes constitute our Confidential Information. Your team assessments, organizational dynamics, and business information constitute your Confidential Information. These obligations survive termination of the engagement for a period of 3 years.

9. Testimonials and Case Studies

You agree that we may reference your company name and general program type (e.g., "Propel Core client") in our marketing materials unless you notify us in writing that you object. We will not disclose specific outcomes, financial information, or identifying details without your explicit written consent. If you provide a testimonial or case study, you grant us a perpetual, royalty-free license to use it in our marketing materials.

10. No Guarantee of Results

We make no guarantee, warranty, or representation that you will achieve any specific outcome, revenue target, retention rate, team performance level, or other result from use of our Services. Any testimonials, case studies, or examples of results achieved by other clients are not guarantees that you will achieve similar results. Your results will vary based on your specific situation, effort, and implementation.

11. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

We do not warrant that our Services will meet your specific requirements or that any advice, recommendation, or framework provided will produce a particular result in your organization.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL CULTURAL DISRUPTOR, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OUR SERVICES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US IN THE 3 MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Cultural Disruptor, LLC and its officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of our Services or Site
• Your violation of these Terms
• Your violation of any applicable law or regulation
• Your infringement of any third-party rights
• Any false or inaccurate information you provided to us
• Any actions taken by your team members in connection with the Services

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute process, you agree to contact us in writing and give us 30 days to attempt to resolve the dispute informally. Most concerns can be resolved quickly and to your satisfaction by contacting us directly.

14.2 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or our Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Arbitration shall be conducted on an individual basis — class actions and class arbitrations are expressly waived. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Florida.

14.4 Time Limitation

Any claim arising out of or relating to these Terms must be brought within one (1) year of the date the claim arose, or it is permanently barred.

15. Prohibited Conduct

You agree not to:

• Use our Site or Services for any unlawful purpose or in violation of any applicable law
• Attempt to reverse-engineer, copy, or replicate our proprietary frameworks or methodologies
• Use our brand, name, or materials to imply endorsement without written consent
• Interfere with or disrupt the integrity or performance of our Site or Services
• Attempt to gain unauthorized access to our systems or data
• Transmit any harmful, offensive, or disruptive content through our communication channels
• Misrepresent your identity or affiliation when interacting with us
• Use our Services to develop competing products or services
• Share your program login credentials or Propel IQ™ Vault access with unauthorized individuals

16. Termination

We reserve the right to suspend or terminate your access to our Services and Site at any time, with or without notice, if we determine in our sole discretion that you have violated these Terms, engaged in prohibited conduct, failed to make required payments, or for any other reason we deem appropriate.

Upon termination: (a) your license to use our materials terminates immediately; (b) you must cease all use of our frameworks, tools, and Propel IQ™; (c) provisions that by their nature should survive termination — including intellectual property, confidentiality, disclaimer of warranties, limitation of liability, indemnification, and dispute resolution — shall survive.

17. Site Use and Content

17.1 Accuracy of Information

We strive to keep information on our Site accurate and current, but we make no warranty regarding the completeness, accuracy, or reliability of any content on our Site. We reserve the right to modify, update, or remove Site content at any time without notice.

17.2 Third-Party Links

Our Site may contain links to third-party websites. These links are provided for convenience only. We do not control, endorse, or assume responsibility for any third-party content, products, or services. Use of third-party sites is at your own risk and subject to their terms.

17.3 Availability

We do not guarantee that our Site or Services will be available at all times. We may experience downtime for maintenance, updates, or circumstances beyond our control. We are not liable for any loss or damage resulting from Site unavailability.

18. SMS Communications

By providing your phone number and opting in to SMS communications, you consent to receive text messages from us related to your inquiry, program, or our Services. Standard message and data rates may apply. Reply STOP to opt out at any time. For full details, see our Privacy Policy at culturaldisruptor.com/privacy-policy.

19. Entire Agreement

These Terms, together with our Privacy Policy and any applicable Engagement Agreement, constitute the entire agreement between you and Cultural Disruptor with respect to the subject matter herein and supersede all prior or contemporaneous communications, representations, or agreements, whether oral or written.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Our failure to enforce any provision of these Terms shall not constitute a waiver of our right to enforce it in the future.

20. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will update the Effective Date at the top of this page. Your continued use of our Site or Services after updated Terms are posted constitutes your acceptance of the updated Terms. We encourage you to review these Terms periodically.

21. Contact Us

If you have questions about these Terms or our Services, please contact us:

We will respond to all inquiries within 30 days.